Terms of Service

1. Scope

These General Terms and Conditions (GTC) govern the legal relationships between the sole proprietorship Woodkit Khamso (hereinafter «Carpentry Shop») and its customers (both private and business customers). They apply to all offers, contracts for work, deliveries and services of the Carpentry Shop. Deviating agreements require written form. In addition to these GTC, the SIA standard 118 (General Conditions for Construction Work) applies. In the event of contradictions, these GTC take precedence over the SIA standard 118.

2. Offers, Planning Work and Contract Conclusion

  • Validity: Offers from the Carpentry Shop are valid, unless otherwise stated on the offer, for 3 months from the date of issue.

  • Planning Effort: Extensive preliminary work such as sketches, designs and CAD plans, which are created at the customer's request, are generally chargeable. If no contract is concluded (order placement) after the planning phase, the Carpentry Shop is entitled to invoice the incurred planning effort at the customary hourly rates.

3. Prices and Payment Terms

Invoices are to be settled, unless otherwise defined below, within 20 days of the invoice date, net. Unauthorized discount deductions will be charged back. Depending on the order volume (excl. VAT), the following payment modalities apply:

  • Orders under CHF 6,000.– (Advance Payment): The full invoice amount (100%) is to be settled in advance upon contract conclusion.

  • Orders from CHF 6,000.– (Advance Payments): * 50% of the order amount upon contract conclusion.

    • 50% of the order amount after delivery, assembly or acceptance.

  • Special Case MONARCH Table: Regardless of the order volume mentioned above, when purchasing a MONARCH table, the full invoice amount (100%) is to be settled in advance immediately upon contract conclusion. This payment is considered confirmation of the binding start of the exclusive production.

Start of Production: In both cases, the material order as well as the planning and manufacturing work only begin after the full receipt of the required advance or interim payment. Any agreed delivery deadlines are extended accordingly in the event of delayed payment.

Payment Default: After the unused expiry of the payment deadline, the customer is in default without further reminder. From this point on, a default interest of 5% p.a. is due. For the second and each subsequent reminder, the Carpentry Shop will invoice a handling fee (reminder fee) of CHF 20.–. The Carpentry Shop reserves the right to transfer outstanding claims to a collection agency.

4. Retention of Title

Delivered and assembled goods remain the property of the Carpentry Shop until full payment of all claims from the respective contract. The Carpentry Shop is expressly authorized to have the retention of title registered in the appropriate register at the customer's place of residence/seat at the customer's expense (Art. 715 ZGB).

5. Delivery, Assembly and On-Site Requirements

  • Delivery Deadlines: Specified delivery and assembly dates are guidelines. In the event of unavoidable delays (e.g. material shortages from suppliers, force majeure, illness), claims for damages or termination of the contract by the customer are excluded.

  • On-Site Requirements: The customer is responsible for ensuring that the premises are freely accessible and cleared on the agreed assembly date and that necessary connections (power, water) are available.

  • Additional Effort: If the on-site requirements are not met upon arrival of the Carpentry Shop and this results in waiting times or additional work (e.g. clearing rooms), this additional effort will be invoiced additionally according to the current hourly rates.

6. Acceptance and Complaint

After completion of the assembly or handover of the work, the customer must immediately inspect it. Obvious defects must be reported to the Carpentry Shop in writing within 10 days after completion of the work. If no complaint is made within